Essential Skills for New Managers and Supervisors

Making the Transition
Learn how your role will change when you become a manager and  how to make sure employees recognize and respect your new role and position.

Behaviours and Attitudes
Explore some successful behaviours and attitudes including building the right environment, motivation from within, and lifelong learning.

Planning for Success
Understand the value of short- and long-range planning, time management, and setting goals.

Communication and Listening Skills
Learn questioning skills, probing techniques, and non-verbal messages.  Understand and practice active listening.

Giving Feedback
Giving and receiving feedback is one of the most important skills for a supervisor, yet it can be a tricky task.  Learn how to master this invaluable skill.

Giving Instructions
How to give effective orders, requests, and suggestions.

Know why we fail to delegate and learn how to let go.  Learn the nine point checklist to delegating effectively.

Managing Conflict and Challenging Situations
Learn a process for managing conflict effectively.  Learn how to structure a difficult conversation and how to handle difficult situations.

Developing Relationships
Explore your personal network and how to be a positive influence in it. Understand how to establish credibility.

Fees: $399.00 (Plus applicable Taxes)

  • Workshop sign in starts at 8:30 AM. The workshop starts at 9:00 AM and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch. 
  • Though we try to ensure that parking is reasonable for workshop and conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the workshop/conference is being held.
  • Applicable taxes (GST or HST) are not included in course fees.
  • Register 3 or more participants at the same time and receive discounted rates for each registration.  Please note that this discount does not apply to conferences.
  • Substitutions can be made at any time.  Please let us know prior to the workshop.
  • A 10% discount applies for all previous attendees.  Please note that this discount does not apply to conferences.
  • Workshop fees are to be paid in full at least 5 business days prior to the workshop.
  • Workshop fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the workshop date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.


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Cranbrook, BC
January 24, 2018

Prestige Rocky Mountain Resort
209 Van Horne St S | 250-417-0444

Terrace, BC
February 7, 2018

Best Western Terrace
4553 Greig Ave | 250-635-0083

Sault Ste. Marie, ON
February 12, 2018

Delta Sault Ste. Marie Waterfront Hotel
208 St. Mary's River Drive | 705-949-0611

North Bay, ON
February 14, 2018

Best Western North Bay
700 Lakeshore Drive | 705-474-5800

Timmins, ON
March 6, 2018

The Senator Hotel & Conference Centre
14 Mountjoy Street S | 705-267-6211

Toronto, ON
March 8, 2018

Holiday Inn Toronto Airport East
600 Dixon Road | 416-240-7511

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