Problem Solving and Decision Making

Defining The Decision-Making Process
Explore what problem solving and decision making means. Learn the eight essentials to defining a problem and how to apply these concepts.

Using Creativity to Make Decisions
Understand the different types of decisions, the difference between facts and information, common decision making traps, explore options and risks.

The Problem Solving Model
Learn about a three-phase model that can be applied to most problems. Tools to improve creativity. Barriers that may prevent effective decision making

The Problem Solving Toolkit
Seven basic problem solving tools and two advanced tools. Creative thinking methods, including brainstorming and brain-writing, will also be discussed.

Swotting Up
Solving business problems can be a bit different than everyday dilemmas - learn how to use SWOT analysis.  Using the concept of Pareto analysis.

Making Good Group Decisions
Learn about some things that are essential for team problem solving.  The merits of group decision making versus individual decision making.

Analyzing and Selecting Solutions
Look at the second phase of the problem solving model:     making a decision.

Implementing the Decision
Learn how to complete the third phase of the problem solving model. Topics will include planning and organizing a solution, completing a follow-up analysis, evaluating results, adapting with change, and celebrating success.

Fees: $399.00 (Plus applicable Taxes)

  • Workshop sign in starts at 8:30 AM. The workshop starts at 9:00 AM and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch.
  • Though we try to ensure that parking is reasonable for workshop and conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the workshop/conference is being held.
  • Applicable taxes (GST or HST) are not included in course fees.
  • Register 3 or more participants at the same time and receive discounted rates for each registration.  Please note that this discount does not apply to conferences.
  • Substitutions can be made at any time.  Please let us know prior to the workshop.
  • A 10% discount applies for all previous attendees.  Please note that this discount does not apply to conferences.
  • Workshop fees are to be paid in full at least 5 business days prior to the workshop.
  • Workshop fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the workshop date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.


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