Professional Receptionists Conference

Day One Topics


The Role of the Receptionist

  • Corporate Impressions: How to create a positive, lasting impression and why it is so important.

Professional Behaviour

  • A Professional Voice: Elements to manage conversations in a polished, confident manner.
  • Handling Calls and Messages: Components to efficiently screen and handle calls, taking effective messages, dealing with difficult callers.

Time Management

  • Prioritizing: Take control of your day and focus your energies on what matters most.
  • Managing Others: Powerful persuasion and influencing principles to help you gain assistance, and get commitment, from other team members.

Workflow Management

  • Managing Communications: Email protocol for business correspondence. Using texting and messaging as an additional tool.
  • Managing Projects and Workflow: Powerful techniques to meet deadlines with task completion.

Managing My Space

  • Dealing with Workplace Pressures: Learn simple and east to implement coping strategies that will positively impact your day.
  • Confidence and a Positive Attitude: Being at your best no matter the circumstances by remaining calm and confident comes down to our attitude about ourselves and your company.

Day Two Topics

Essentials of Communicating

  • Principles of communicating: Learn the essentials of effective communication for dealing with both clients and co-workers.
  • Communication Barriers: Learn how to identify the barriers to effective communication.

Listening

  • Listening for the intent in order to be heard: Knowing what your clients, managers and coworkers are actually needing makes communicating a success, avoiding misunderstandings or confusion.

Confidently Communicating

  • Assertive, Aggressive or Passive: Communicating with confidence means being able to be assertive. Learn the importance of knowing your role and standing firm in your communicating style.

Management Support

  • Improve efficiency with your manager: Learn ways to accomplish more, inspire faster decision making, anticipate needs and stimulate better performance for both parties needs.
  • Effective and successful relations: Use these essential rules to improve the relationship with your manager.

Difficult People

  • Dealing with difficult attitudes: Handling demanding people professionally,
  • Difficult types:  Look at the types, their motives and how to recognize them. Learn techniques and coping strategies for effectively interacting with these different challenges.

Cost for a single day $499.00* or register for both days and save $200.00! 
Cost for both days Administrative Assistants Conference: $799.00*
*all prices subject to applicable taxes

Fees: $799.00 (Plus applicable Taxes)

  • Workshop sign in starts at 8:30 AM. The workshop starts at 9:00 AM and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch. 
  • Though we try to ensure that parking is reasonable for workshop and conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the workshop/conference is being held.
  • Applicable taxes (GST or HST) are not included in course fees.
  • Register 3 or more participants at the same time and receive discounted rates for each registration.  Please note that this discount does not apply to conferences.
  • Substitutions can be made at any time.  Please let us know prior to the workshop.
  • A 10% discount applies for all previous attendees.  Please note that this discount does not apply to conferences.
  • Workshop fees are to be paid in full at least 5 business days prior to the workshop.
  • Workshop fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the workshop date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.

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Schedule

Winnipeg, MB
July 11, 2018 to July 12, 2018

Radisson Hotel Winnipeg Downtown
288 Portage Ave | 204-956-0410

Prince George, BC
July 16, 2018 to July 17, 2018

Coast Inn of the North
770 Brunswick Street | 250-563-0121

Nanaimo, BC
July 19, 2018 to July 20, 2018

Coast Bastion Hotel
11 Bastion Street | 250-753-6601

Thunder Bay, ON
August 14, 2018 to August 15, 2018

Victoria Inn Thunder Bay
555 West Arthur Street | 807-577-8481

Calgary, AB
August 20, 2018 to August 21, 2018

Carriage House Inn
9030 MacLeod Trail SE | 403-253-1101

Edmonton, AB
August 23, 2018 to August 24, 2018

Sawridge Inn
4235 Gateway Blvd NW | 780-438-1222

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