Essential Skills for Receptionists

Workshop Topics Include:

How to build relationships that work for you and your company
You are at the centre of everything - learn how to share the correct information with the right people at the appropriate time

Creating a positive impression
From the tone of your voice to your efficiencies on the phone and in person, you can change a world of perceptions

Front-line Safety
Is there anything on your desk that could be used as a weapon that is within reach of your visitors?  Learn a few exit strategies, how to let others know when you feel uncomfortable, and when to sound an alarm.

Telephone techniques, including voice management
Tips for closing a conversation quickly, calling with notifications, answering with confidence, and sounding professional are all part of this learning

What's texting for?
Find out how to improve your efficiency and save time by choosing texting as one of your communication tools.

Effective e-mails
What's too much to put into an e-mail? How can one e-mail save five phone calls? Learn the best way to manage your interpersonal tasks and get the information you need using this tool.

Listen and learn - Speak and be heard
Listening well is key to your effectiveness. Learn to feed back what you've heard with clarity and confidence. You are the key person to control   mistakes before they happen.

Being at your best, always
Although you do the same thing every day, your visitors may only meet you once, and everything you have to say is new to them. Look great, feel great, and deliver your message as though it's the first time you've said it.

Remain calm; remain confident
You're in charge, and they know it. Quiet confidence rules.

Using your time well
Sometimes phones are busy, sometimes activity is slow. We'll describe how to best use any extra time and energy you may have to better yourself and your company.

Fees: $399.00 (Plus applicable Taxes)

  • Workshop sign in starts at 8:30 AM. The workshop starts at 9:00 AM and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch. 
  • Though we try to ensure that parking is reasonable for workshop and conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the workshop/conference is being held.
  • Applicable taxes (GST or HST) are not included in course fees.
  • Register 3 or more participants at the same time and receive discounted rates for each registration.  Please note that this discount does not apply to conferences.
  • Substitutions can be made at any time.  Please let us know prior to the workshop.
  • A 10% discount applies for all previous attendees.  Please note that this discount does not apply to conferences.
  • Workshop fees are to be paid in full at least 5 business days prior to the workshop.
  • Workshop fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the workshop date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.


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