Essentials of Business Communication

Take this toolset back to work, begin implementing,and refining your communication skills immediately.

Interpersonal Communication at Work
- Recognize the personal and financial benefits of effective interpersonal skills
- Improve perception as a means of increasing your overall communication efficiency
- Add simple, yet powerful, relationship-building techniques to your communication toolkit

Discover your Communication Styles
- Identify your preferred communication style and your "hidden style"
- Learn how relationships are won or lost because of communication style "bias"
- Develop key style flexing behaviours to compliment other people's style

What Message are you Conveying?
- Uncover the seven barriers to effective communication
- Overcome barriers that cause a breakdown in your verbal, electronic or written messages
- Appreciate the need to make your verbal and non-verbal messages agree

Listening - The Forgotten Skill
- Understand the power of active listening
- Recognize the three levels of listening
- Develop your own Listening Skills Manifesto

Fees: $399.00 (Plus applicable Taxes)

  • Workshop sign in starts at 8:30 AM. The workshop starts at 9:00 AM and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch. 
  • Though we try to ensure that parking is reasonable for workshop and conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the workshop/conference is being held.
  • Applicable taxes (GST or HST) are not included in course fees.
  • Register 3 or more participants at the same time and receive discounted rates for each registration.  Please note that this discount does not apply to conferences.
  • Substitutions can be made at any time.  Please let us know prior to the workshop.
  • A 10% discount applies for all previous attendees.  Please note that this discount does not apply to conferences.
  • Workshop fees are to be paid in full at least 5 business days prior to the workshop.
  • Workshop fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the workshop date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.


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