How to be an Outstanding Receptionist

First Impressions
"You never get a second chance to make a first impression". You are the first person a visitor will encounter and likely the first corporate voice a caller will hear. During that initial interaction you establish an image, not just of yourself, but of the entire organization you represent.

Voice Pitch and Rate
Enthusiasm in your voice helps build the caller's confidence in your organization. Using a higher pitch within the first 10 seconds will help the caller perceive you to be smiling, positive, friendly and outstanding. Learn 10 ways to improve your "Professional Voice".

Listening and Communication
Most of us like people who really listen to us. While there are many subtleties to communication between people, some basic skills can help you to be a more effective communicator. Learn how to identify the barriers to effective communication.

E-Mail protocol
If you want to be taken seriously by clients, customers, co-workers and managers, you need to adhere to formal e-mail etiquette.

Tips & Tools for Making the Most of Your Time
You have a limited number of hours in which to accomplish everything. The responsibility for time management rests with you. Losing track of your time can generate anxiety, frustration and even panic. Learn valuable tips and tools for making the most of your time.

Developing a Positive Attitude
Attitude, as you have heard many times, is everything. That theory has been written in thousands of books, spoken to millions of people, and driven deep into your mind. Why? Well, because it's true. You will learn 10 ways to help you develop a more positive attitude and better manage the stressors in your life.

Fees: $399.00 (Plus applicable Taxes)

  • Workshop sign in starts at 8:30 AM. The workshop starts at 9:00 AM and runs until 4:30 PM with an hour break for lunch.  Coffee, tea, and pastries are available in the morning however you are on your own for lunch. 
  • Though we try to ensure that parking is reasonable for workshop and conference attendees there are times when you will need to pay for parking.  If you have parking questions please call the hotel where the workshop/conference is being held.
  • Applicable taxes (GST or HST) are not included in course fees.
  • Register 3 or more participants at the same time and receive discounted rates for each registration.  Please note that this discount does not apply to conferences.
  • Substitutions can be made at any time.  Please let us know prior to the workshop.
  • A 10% discount applies for all previous attendees.  Please note that this discount does not apply to conferences.
  • Workshop fees are to be paid in full at least 5 business days prior to the workshop.
  • Workshop fees include a course manual and a certificate of completion.
  • Refunds will be issued for cancellations received 5 business days prior to the workshop date.  Cancellations after cut-off date will receive a credit note for future workshop or conference.


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